Refund Policy Details
When purchasing a
subscription, you can cancel your premium plan at any time to prevent it
from being automatically renewed. After cancellation, your subscription
can still be used until it expires.
- Refund requests have to
be submitted within 7
DAYS
after the day of receipt AND we ONLY issue refunds for the following
cases:
-
You already
canceled the auto-renewal of your subscription but you are still charged
for that subscription in the next cycle.
-
Your
subscription is activated but you have to encounter difficulties while
watching: unable to watch on TV, freezing, lags, or there is no match of
your need. (Please provide us with
the evidence and additional information right at the time of the
error.)
- If you cannot access your
subscription after
payment, i.e. “user not match” error or encountering pop ups
while watching, this may be because you have logged in using a
different email from the email you used to make payments. In this
case, we will assist you to find the right login email and you are
NOT
eligible for a refund.
- In the event that we do
issue a refund, your access to the Service(s) will be
revoked.
- Accounts which have been
used for more than half of the account’s duration are not valid for
refund.
- Refunds usually take 5~7
workdays to take place and it’s not in our hands to reduce this
period. Our payment processors will take care of refund requests. We
will refund any users immediately after seeing the request and
checking user information.
- We are not responsible
for any bank charges, commissions or overdrafts. The only way to
remove these charges is through direct negotiation with your
bank.
- If you consider your
situation to be a special circumstance then please send the refund
request to our support mail and we shall consider your individual
request. (Please provide us
with the evidence and additional information right at the time
of the error.)